Privacy Policy
This privacy policy explains how Kairos Design Works collects, uses, and protects information when you use our online platform and related services. We are committed to protecting your privacy in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and relevant Japanese privacy legislation.
Information We Collect
We collect different types of information in connection with the services we provide. This may include:
Information you provide directly to us: When you interact with our site, such as filling out forms, making inquiries about bespoke furniture, requesting quotes, or making purchases, you may provide personal details like your name, postal address, and details about your project or requirements.
Information collected automatically: When you visit our site, we may automatically collect certain information about your device and usage. This can include your IP address, browser type, operating system, referring URLs, access times, and pages viewed. This information helps us understand how our site is used and improve our services.
How We Use Your Information
We use the information we collect for various purposes, including:
Providing and managing our services: To process your requests, provide bespoke design consultations, manage orders, deliver furniture, and handle inquiries.
Communicating with you: To respond to your questions, provide updates about your order or project, and send important service-related notices.
Improving our services: To analyze site usage, understand customer preferences, and enhance our online platform and offerings.
Marketing and promotion: To send you information about our products, services, and events that may be of interest to you, based on your consent or our legitimate business interests where permitted by law. You can opt-out of marketing communications at any time.
Compliance with legal obligations: To comply with applicable laws, regulations, legal processes, or governmental requests.
Protecting our rights and interests: To detect, prevent, and address fraud, security issues, or technical problems.
Legal Basis for Processing
We process your personal information based on several legal grounds:
Performance of a contract: When processing is necessary to fulfill a contract with you or to take steps at your request before entering into a contract (e.g., processing an order for bespoke furniture).
Legitimate interests: When processing is necessary for our legitimate business interests, provided these interests are not overridden by your data protection interests or fundamental rights and freedoms (e.g., improving services, marketing to existing customers where permitted).
Consent: When you have given your explicit consent for a specific processing purpose (e.g., sending marketing communications).
Legal obligation: When processing is necessary to comply with a legal obligation to which we are subject.
Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted third parties who perform services on our behalf, such as payment processors, shipping companies, or IT service providers. These third parties are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
We may also disclose your information if required by law, court order, or governmental regulation, or if we believe that disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual illegal activity.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Your Data Protection Rights
Under applicable data protection laws, you have certain rights regarding your personal information. These may include the right to:
Access your personal information.
Request rectification of inaccurate or incomplete personal information.
Request erasure of your personal information in certain circumstances.
Request restriction of processing of your personal information.
Object to the processing of your personal information in certain circumstances.
Request data portability (to receive your personal information in a structured, commonly used, and machine-readable format).
Withdraw your consent at any time where processing is based on consent.
Lodge a complaint with a supervisory authority.
To exercise any of these rights, please contact us using the physical address provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).
Cookies and Tracking Technologies
Our site may use cookies and similar tracking technologies to enhance your experience, analyze site usage, and support marketing efforts. Cookies are small text files placed on your device. You can control the use of cookies through your browser settings. However, disabling cookies may affect the functionality of our site.
Children's Privacy
Our online platform is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without appropriate consent, we will take steps to delete that information.
Links to Other Websites
Our site may contain links to third-party websites. This privacy policy applies only to our online platform. We are not responsible for the privacy practices or content of third-party sites. We encourage you to read the privacy policies of any linked websites you visit.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and indicate at the top of the policy when it was last revised. Your continued use of our site after any changes indicates your acceptance of the updated policy.
Contact Us
If you have any questions about this privacy policy or our data practices, please contact us by mail at:
Kairos Design Works
3F, 5-11-1 Jingumae
Shibuya, Tokyo 150-0001
Japan